About Us

At oncloudd.shop, we have always believed that pets are precious gifts bestowed upon humans by heaven. With their unconditional trust and pure joy, they heal the fatigue and anxiety in our lives. Therefore, we are not just an online store selling pet toys and supplies, but a group of pursuers who want to weave a happy daily life for pets with love and responsibility.​

Our story began at a pet gathering. A few years ago, several of our friends who own pets organized a small pet party. Watching our furry kids chasing and playing on the lawn, having a great time with various toys, our hearts were filled with joy. But after the party, everyone 不约而同地 talked about the troubles of choosing pet supplies: some said the toys they bought broke within a few days, some complained that the design of pet supplies was not in line with pets’ habits, and others worried that cheap supplies had potential safety hazards. It was this gathering full of joy and troubles that made us have the idea of creating a pet supply store focusing on “understanding pets and even more understanding owners” – hoping that every owner can easily find good things that are both safe and practical, and that pets really like.​

To realize this idea, we have almost “critical” standards in product selection. Our product selection team includes experts who have worked in pet behavior research institutions, designers who have been engaged in pet product design for many years, and several senior pet owners who have raised pets for more than ten years. They will conduct a detailed evaluation of each product based on the nature of pets. For example, when selecting pet toys, we not only consider the safety of materials, but also test the bite resistance and interactivity of the toys to ensure that they can meet the playing needs of pets of different breeds and ages; when choosing pet beds and mats, we will focus on air permeability, warmth retention and whether they are easy to clean, so that pets can rest in a comfortable environment.​

In addition to high-quality products, we also want to convey a service concept of “intimate companionship”. Our customer service team are all senior pet lovers. They are not only familiar with the characteristics of various pet supplies, but also can understand the care that owners have for their pets. Whether you want to choose a toy that can consume energy for an active Border Collie, or pick a cat scratch board that suits the temperament of a proud Ragdoll cat, you can talk to them. They will give the most intimate suggestions based on the pet’s personality and living habits. In terms of logistics, we promise to deliver to most areas of the country within 48 hours, and we will enclose a small pet care card in the package, which contains some practical pet-raising tips. If there is any problem with the received product, our after-sales team will respond within 24 hours and provide you with a satisfactory solution.​

Looking forward to the future, oncloudd.shop plans to launch “pet customization service”. You can customize exclusive toys and supplies according to your pet’s size and preferences, making each product full of unique significance. We will also cooperate with pet rescue organizations. For each product sold, a small part of the proceeds will be donated to rescue stray animals, so that more furry kids can feel warmth.​

Thank you for choosing oncloudd.shop. We will keep moving forward with our love for pets and responsibility to owners. Here, every product carries our blessings for pets, and every service is full of our understanding of owners. Let’s work together to create more happy moments for our furry kids.

Contact us:
[email protected]
Phone:+1 502-333-2558